Returns & Refund Policy

At Lifelike Statues, we are committed to providing you with high-quality collectibles and a satisfying shopping experience. We understand that sometimes a return or exchange may be necessary. This policy outlines the process and conditions for returning items purchased from lifelikestatues.com.

📦 General Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: The request for a return must be initiated within 30 days of receiving your order.
  • Condition: The item must be in its original, unused, and undamaged condition. This includes all original packaging, accessories, and documentation.
  • Proof of Purchase: A valid order number or proof of purchase is required for all returns.

🚫 Non-Returnable Items

Certain items cannot be returned for a refund or exchange. These include:

  • Final Sale Items: Any product marked as “Final Sale” or purchased at a significant discount during a clearance event.
  • Pre-Order Items: Once a pre-order item has been successfully placed, it cannot be canceled or returned unless it arrives damaged or defective.
  • Gift Cards: Downloadable gift cards and gift certificates are non-returnable.

🔄 The Return Process

If you wish to return an eligible item, please follow these steps:

  1. Contact Customer Support: Before sending anything back, you must contact our customer support team to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be processed.
  2. Package the Item: Securely pack the item in its original packaging, including all accessories and manuals. It is recommended to use a sturdy shipping box to prevent damage in transit.
  3. Ship the Package: Send the package to the address provided by our customer support team along with your RMA number. We recommend using a trackable shipping service, as you are responsible for the item until it is received at our warehouse.

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approval: If your return is approved, a refund will be processed to your original method of payment. Please allow a few business days for the refund to appear on your account, depending on your bank or credit card company’s processing time.
  • Late or Missing Refunds: If you have not received your refund after a reasonable amount of time, please check your bank account again and then contact your credit card company. If you have completed these steps and still have not received your refund, please contact our customer support team.

⚠️ Damaged or Defective Items

We take great care in packaging our products. However, if your item arrives damaged or is found to be defective, please contact our customer support team within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will work with you to arrange a replacement or a full refund.

🎁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or variant, please initiate a return for the original item and place a new order for the desired product.